a North Yorkshire Retreat
Last updated: 10/012/2018
The information we collect about you
When you make an
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of your booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay, you will receive an automatic email from our booking system asking you for feedback or a review and offering you ways to stay in contact with us by social media or email if you choose to do so.
We may use your mobile phone number to contact you on the day of arrival, for example, to request your approximate time of arrival, if you have not already told us.
We use any other information you provide to tailor your stay. This may include providing your name and phone number to a restaurant if you have specifically asked us to make a reservation on your behalf. We share data with any third parties only if necessary to provide the services you have booked.
How your data is stored
All of the personal and debit/credit card data you supply us, as part of the enquiry or room booking process, is stored securely on a third party booking system, InnStyle, where payments processing is handled by Stripe. Gift voucher purchases may alternatively be entered on the Square payment system as vouchers may not be linked immediately to a specific date and booking. These databases are is fully compliant with the GDPR data rules. We can view only the last 4 digits and the expiry date of any card. If you provide credit/debit card details by phone or in person these will be entered manually into the relevant secure payment system and this will be the only place they are stored.
Neither we nor any third parties we work with will share your information with any other third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about The Vicarage, any special promotions we may run or information as part of a loyalty scheme. We send occasional emails (normally no more than one a month) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp. You can change your preferences or unsubscribe via Mailchimp at any time.
On arrival, we require you to verify your identity and booking details by signing a printed registration form that includes the personal information you (or your representative) have provided. This registration form is kept in a secure location and can only be accessed by authorised personnel. This form is only kept for as long as is reasonable and is destroyed securely.
Use of our website
Although we endeavour to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should, therefore, note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
Our policy is to ensure that our business and our staff conduct themselves appropriately online. We have business profiles on social media platforms and users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org. You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity, we will be happy to comply with a request to delete your data.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Eileen Christie is the Data Controller.
How to contact us
Our website www.thevicarageharrogate.com
Mark, Worcester – YEW
Six-star stay – small, but exquisitely presented. Eileen and Robin have thought of everything. The extensive flexible breakfast is a great idea, and Eileen’s fastidious attention to detail and cleanliness is second to none. We will recommend to all our friends who are
Jane & Dave, Oldham – YEW
We had a wonderful stay at this delightful B&B. So peaceful and the surrounding area was lovely. Perfect for a quiet break to recharge our batteries. Will definitely come again. Such a treat to be able to breakfast at our leisure. Thank you so much.