PRIVACY POLICY

This document is the Privacy Policy for The Vicarage Bed & Breakfast, Nidd, North Yorkshire

 

A tranquil escape from the everyday.

The Vicarage B&B Privacy Policy
Last updated: 05/11/2019

This Privacy Policy explains how we at The Vicarage B&B use any personal information we collect about you.

The information we collect about you

When you make an enquiry or a booking with us we may collect the names of all the guests who will be staying, home or business address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to secure your booking. We also record any other information you choose to provide that you feel is relevant to your stay, such as dietary requirements, mobility issues, purpose of your stay or any other requests.

How we use the information we hold on you

We use your home address as part of card payment processing to validate the card.

We will use your email address to send you confirmation of your booking and an email with more details on how to find us and other information you may find useful for your stay.

After your stay, you will receive an automatic email from our booking system asking you for feedback or a review and offering you ways to stay in contact with us by social media or email if you choose to do so.

We may use your mobile phone number to contact you on the day of arrival, for example, to request your approximate time of arrival, if you have not already told us.

We use any other information you provide to tailor your stay. This may include providing your name and phone number to a restaurant if you have specifically asked us to make a reservation on your behalf. We share data with any third parties only if necessary to provide the services you have booked.

How your data is stored

All of the personal and debit/credit card data you supply us, as part of the enquiry or room booking process, is stored securely on a third party booking system, InnStyle, where payments processing is handled by Stripe. Gift voucher purchases may alternatively be entered on the Square payment system as vouchers may not be linked immediately to a specific date and booking. These databases are is fully compliant with the GDPR data rules. We can view only the last 4 digits and the expiry date of any card. If you provide credit/debit card details by phone or in person these will be entered manually into the relevant secure payment system and this will be the only place they are stored.

Neither we nor any third parties we work with will share your information with any other third party unless there is a legal reason for doing so.

Marketing

We would like to stay in touch with you to send information about The Vicarage, any special promotions we may run or information as part of a loyalty scheme. We send occasional emails (normally no more than one a month) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp. You can change your preferences or unsubscribe via Mailchimp at any time.

Guest Registration

On arrival, we require you to verify your identity and booking details by signing a printed registration form that includes the personal information you (or your representative) have provided. This registration form is kept in a secure location and can only be accessed by authorised personnel. This form is only kept for as long as is reasonable and is destroyed securely.

Use of our website

Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous. You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies.  To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

Although we endeavour to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should, therefore, note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

Our policy is to ensure that our business and our staff conduct themselves appropriately online. We have business profiles on social media platforms and users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at stay@thevicarageharrogate.com. You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity, we will be happy to comply with a request to delete your data.

Policy amendments
We may update this privacy policy from time to time by posting a new version on our website.

Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

Data controller
Eileen Christie is the Data Controller.

How to contact us
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by e-mail to stay@thevicarageharrogate.com or by post to The Vicarage B&B, Town Street, Nidd, Harrogate, North Yorkshire HG3 3BL
Our website www.thevicarageharrogate.com

Mark, Worcester – YEW

Six-star stay – small, but exquisitely presented. Eileen and Robin have thought of everything. The extensive flexible breakfast is a great idea, and Eileen’s fastidious attention to detail and cleanliness is second to none. We will recommend to all our friends who are travelling North – Thank you!

Jane & Dave, Oldham – YEW

We had a wonderful stay at this delightful B&B. So peaceful and the surrounding area was lovely. Perfect for a quiet break to recharge our batteries. Will definitely come again. Such a treat to be able to breakfast at our leisure. Thank you so much.

CONTACT US

The Vicarage is a stylish, North Yorkshire B&B in the little village of Nidd just outside Harrogate. A tranquil escape from the everyday for couples where you can unwind at your leisure, perfect for a great night’s sleep and breakfast in your room any time you want it.

Town Street, Nidd,
Harrogate, North Yorkshire, HG3 3BL

T: +44 (0)1423 423113 EMAIL US

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